Error codes · Samsung · Dishwashers

Samsung dishwasher error codes: most of them are the drain hose, the filter, or water where it should not be.

A Samsung dishwasher prints a two-character code on its display, and most of them are plumbing — a drain hose with no high loop under the sink, a garbage disposal with its knockout still in, a filter nobody has pulled since the install. Find the code below, work the checks in order, and clear it with the reset in the strip above the table. The ones that need a technician say so.

Covers: 2016-and-newer dishwashers (DW80K, DW80M, DW80N, DW80R, DW80T, DW80B, DW80CG, Bespoke) and the Waterwall models (DW80H99, DW80J99).

Samsung · First

Before you clear it

Samsung prints a letter-and-number code (4C, dC, HE). Older displays printed the same faults with an E (4E, dE, HE) — the pages list both.

1

The same fault has two spellings. A 2016-and-newer display prints a C (4C, 5C, LC); the older displays printed an E (4E, 5E, LE). The tables list both. A model with no display blinks a pattern of the cycle lights instead — the manual's table turns the pattern into one of these codes.

2

The reset: press Power off, then switch the dishwasher's breaker off for one full minute (most are hard-wired, with no plug to pull; one on a cord unplugs under the sink), switch it back on and start a Quick cycle. Pressing and holding Start for three seconds cancels a running cycle and drains it — try that first on a code that showed mid-cycle.

3

Water and the drain are the install: the drain hose must rise in a high loop under the sink (or go through an air gap on the counter) before it reaches the disposal or the sink tailpiece, and a new disposal must have its knockout plug punched out. That plumbing is a licensed plumber's work.

4

A Wi-Fi model shows the code, its meaning and the next step in the SmartThings app. The model and serial plate is on the edge of the door — open it and look at the right side of the door panel or the frame of the tub.

Section 1 of 3

Water in, water out

4C#1

Also printed as 4E

Fix at home
Code

No water coming in

What it means

The dishwasher waited for its fill and the water level never rose. Nine times in ten the water is not reaching the valve.

Check first
  1. The supply valve under the sink (a small lever or knob on the hot line) is fully open — a valve a quarter turn open fills so slowly the control gives up.
  2. The braided line to the dishwasher is not kinked where it bends up under the cabinet floor.
  3. The hot tap at the sink runs with normal pressure; a house filter that has clogged, or a well pump between cycles, stalls the fill.
  4. A new install: the supply line is on and the valve under the sink was actually turned on after the hookup.
The fix

Open the valve all the way, straighten the line, reset and run a Quick cycle. If the valve is open and the pressure is good, the inlet valve on the dishwasher (behind the kick plate, where the line attaches) is not opening — a part.

5C#2

Also printed as 5E · SC · SE

Fix at home
Code

Will not drain

What it means

The drain pump ran and the water level did not drop in time. The display's 5 reads as an S, so 5C and SE are the same code.

Check first
  1. The filter in the floor of the tub — twist the round cylinder out, lift the flat screen under it, rinse both under the tap and look into the sump for a seed, a glass chip or a label.
  2. The drain hose under the sink — not kinked behind the cabinet, rising in a high loop before it drops to the disposal or the tailpiece.
  3. A disposal installed this year: its dishwasher knockout plug is punched out (the dishwasher cannot drain into a sealed inlet). Run the disposal for a few seconds with water — a full disposal backs the dishwasher up.
  4. An air gap on the counter: pull its cap and clear the gunk.
  5. The sink drains freely; a slow sink is the house drain, not the dishwasher.
The fix

Clean the filter, fix the hose or the disposal, and run Start held three seconds to drain. A pump that hums with the sump clear and moves nothing is the drain pump — a part, and on a machine under warranty a warranty call.

OC#3

Also printed as OE

Check, then call
Code

Overfilled

What it means

The level sensor saw more water than the cycle asked for. Either the inlet valve is not closing, or water is coming back in from the drain.

Check first
  1. Turn the supply valve under the sink off. If the tub keeps filling with the supply off, the water is coming back through the drain hose — a disposal or a sink drain backing up, or a hose with no high loop.
  2. If the filling stops with the supply off, the inlet valve is not shutting.
The fix

Fix the high loop or the clogged drain and the code clears. An inlet valve that will not shut is a part — leave the supply off until it is replaced so the floor stays dry.

Stop & call

Water that keeps rising with the supply off and the drain clear is a valve that cannot shut. Keep the supply off and call it in; this one is never a wait-and-see.

LC#4

Also printed as LE

Check, then call
Code

Leak detected

What it means

The sensor in the base pan under the tub found water, or moisture. A Samsung reports this before anything reaches the floor — and reports it after a move or a suds-over too.

Check first
  1. Was the dishwasher just moved, tilted or re-installed? Water left in the base from the last cycle sloshes onto the sensor. Switch the breaker off, pull the dishwasher forward, tip it back on a towel with a helper and let the base dry.
  2. Dish soap or too much detergent — a tub of suds pushes foam out the door vent into the base. Run a Quick cycle with nothing in it and a cup of white vinegar if the last load foamed.
  3. The door gasket — a chip, a flat spot at the bottom corners, or a rack pulled through it. The gasket is the seal the tub relies on.
  4. The spray arms are seated and turn freely; an arm knocked off its post sprays the door seam.
  5. Under the sink: the supply and drain connections at the dishwasher's inlet are dry when you run a cycle and feel them.
The fix

Dry the base, fix the suds or the gasket, reset and run a Quick cycle. A base that fills again with the gasket good and the connections dry has a leak inside — a hose off the pump, the sump seal, a cracked tub — a service call.

Stop & call

A leak the gasket, the suds and the connections do not explain is inside the cabinet. Switch the breaker off, turn the supply off, and call it in — the pump seal and the sump are a technician's job.

1E#5
Check, then call
Code

Water level low — filter clogged

What it means

The control read less water in the sump than it put in. On a Samsung that almost always means the filter is packed and the water cannot reach the pump.

Check first
  1. The filter — the cylinder and the flat screen in the floor of the tub, out and rinsed. Look at the sump under them for a seed or a bone.
  2. The spray arms turn by hand and their holes are clear (a toothpick clears a blocked hole).
  3. Reset and run a Quick cycle.
The fix

A clean filter clears it. A code that returns with a clean filter and water at the valve is the level sensor — a part, a technician's.

Stop & call

1E on a dishwasher with a clean filter and a good fill is the water level sensor — a service call.

HC#6

Also printed as HE · HE1

Check, then call
Code

Water too hot — heater fault

What it means

The control measured the water in the tub far hotter than the cycle asked for, or the heater did not answer. The heater is a band around the bottom of the sump.

Check first
  1. The hot water at the kitchen sink — a water heater set above 150°F feeds water the dishwasher reads as a heater fault. 120°F at the tap is the setting.
  2. Reset (breaker off one minute) and run a Quick cycle; feel the water through the door at the first pause — scalding means the heater is stuck on.
The fix

Turn the water heater down and the code clears. A dishwasher on 120°F water that still prints HC has a heater relay stuck on or a failed heater — a part, a technician's. Switch the breaker off until it is seen; a heater that will not switch off is the one dishwasher fault never to leave running.

Stop & call

HC on a dishwasher fed 120°F water is a service call, and a burnt smell at the dishwasher is breaker off now. On a machine under warranty it is a warranty call.

tC#7

Also printed as tE · tE1

Service call
Code

Temperature sensor

What it means

The sensor that reads the water temperature in the sump is open or shorted.

Check first
  1. Reset (breaker off one minute) and run a Quick cycle.
The fix

A temperature code that returns is the thermistor at the sump or its connector — a part, replaced from under the tub. Service call.

Stop & call

tC after a reset is a service call. Write the code down, note the model and serial from the door edge, and file it.

Section 2 of 3

The pump, the wash and the Waterwall

3C#8

Also printed as 3E

Check, then call
Code

Wash pump fault

What it means

The wash pump (the motor that drives the spray arms) did not run, or did not reach the speed the control asked for.

Check first
  1. The filter and the sump — a glass chip, a seed or a twist tie in the sump jams the impeller.
  2. The spray arms turn by hand and nothing hangs from the rack into the arm's path.
  3. Reset (breaker off one minute) and run a Quick cycle. Listen for the pump at the first fill: a hum with no spray is the pump jammed or dead.
The fix

Clear the sump and the arms. A pump that hums with the sump clear, or never runs, is the wash pump motor — a part under the tub, a technician's job.

Stop & call

3C with the sump clear is a service call on the wash pump. Both the pump and its board are under the tub; nothing more to check at home.

7E#9
Check, then call
Code

Waterwall reflector stuck

What it means

Waterwall models only. The reflector — the vane on the floor of the tub that sweeps the sheet of water across the rack — did not reach the end of its travel.

Check first
  1. The reflector is seated on its rail at the back of the tub floor; it lifts off for cleaning and goes back on the same way.
  2. Nothing from the lower rack hangs down into its path — a pot handle, a dropped utensil.
  3. The rail and the reflector are free of food and mineral scale; run a dishwasher cleaner through an empty cycle if the rail is crusted.
The fix

Seat the reflector, clear its path, reset. A reflector that is seated and free and still prints 7E is the reflector drive motor under the tub — a part, a technician's.

Stop & call

7E with the reflector seated and free is a service call on the reflector motor. The dishwasher does not wash properly until it is fixed.

PC#10

Also printed as PE

Service call
Code

Half-load / Zone valve fault

What it means

The valve that steers the water to the upper or the lower rack (the Half Load or Zone function) did not switch when the control asked.

Check first
  1. Reset (breaker off one minute) and run a Normal cycle with no zone option selected.
The fix

A PC that returns is the distributor valve motor under the tub — a part, a technician's job. The dishwasher runs full-tub cycles meanwhile.

Stop & call

PC after a reset is a service call. Note which rack went unwashed; the technician will want to know.

Section 3 of 3

The panel, the power and the door

bE2#11

Also printed as bC2 · bE · bC

Fix at home
Code

Button stuck

What it means

The panel sees a key held down for more than half a minute.

Check first
  1. Press each button once; feel for one that does not spring back.
  2. Wipe the panel on the top edge of the door — a drip of rinse aid on a membrane panel holds a key down.
  3. Switch the breaker off for one minute.
The fix

A key that stays stuck after cleaning is the panel assembly in the door — a part.

AC#12

Also printed as AE

Service call
Code

Boards not talking

What it means

The main control under the tub and the panel in the door lost communication with each other.

Check first
  1. Switch the breaker off for five full minutes, switch it on and start a cycle.
The fix

An AC code that comes back is a board or the harness through the door hinge — a service call.

Stop & call

AC after a five-minute power cut is a service call. Both boards are inside the door and under the tub; nothing to check at home.

CL#13
Fix at home
Code

Child lock is on

What it means

Not a fault. The panel is locked so a child cannot start or stop the dishwasher; the lock icon is lit (some displays print CL).

Check first
  1. Press and hold the two buttons marked with the padlock for three seconds (the panel prints which pair).
The fix

The lock turns off and the panel answers again.

Auto Release#14
Fix at home
Code

Door opens by itself at the end

What it means

Not a fault. On models with Auto Release the door pops open an inch or two at the end of the cycle to let the steam out and the dishes dry.

Check first
  1. Leave it. The dishes finish drying with the door cracked; pulling it fully open sooner is fine too.
The fix

Nothing to fix. A door that pops while the cycle is still running is a different thing — the latch — and the dishwasher stops when it happens; a latch that will not hold is a part.

Warranty · When to file

When it's a warranty call

Every unit leaves with the manufacturer's full factory warranty. The codes below name a part inside the machine — once the checks have ruled out the install, the power and the hoses, call Samsung's line with the model and serial, and text us if you want a hand with the claim.

All units are surplus inventory (open box, cancelled order, customer return, overstock, or minor scratch & dent). Every unit includes the manufacturer's full factory warranty. Please inspect thoroughly in person before purchasing — cosmetic imperfections or missing accessories are possible.

Still stuck?

Text us the model number and what it's doing — we'll point you at the next step.

A fix, a part, or a warranty call — the plate's model and serial plus one line about the symptom is all it takes to tell which.

These pages are educational. Every appliance is a little different — follow the manufacturer's manual and local code, and leave gas, water heater and 240V work to a licensed installer.